Browsing HBS Scholarly Articles by Keyword "Knowledge Management"
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Helping You Help Me: The Role of Diagnostic (In)congruence in the Helping Process within Organizations
(2014-01-13)Through an inductive, multi-method field study at a major design firm, we investigated the helping process in project work and how that process affects the success of a helping episode, as perceived by help-givers and/or ... -
Open Content, Linus’ Law, and Neutral Point of View
(Institute for Operations Research and the Management Sciences (INFORMS), 2016-09)The diffusion of the Internet and digital technologies has enabled many organizations to use the open-content production model to produce and disseminate knowledge. While several prior studies have shown that the open-content ... -
The Rich Get Richer: Enabling Conditions for Knowledge Use in Organizational Work Teams
(2012-07-13)Individuals on the periphery of organizational knowledge sharing networks, due to inexperience, location, or lack of social capital, may struggle to access useful knowledge at work. An electronic knowledge repository (KR) ...