Browsing HBS Scholarly Articles by Keyword "social and collaborative networks"

Now showing items 1-6 of 6

    • Aggregation of consumer ratings: an application to Yelp.com 

      Dai, Weijia; Jin, Ginger; Lee, Jungmin; Luca, Michael (Springer Nature, 2018-09)
      Because consumer reviews leverage the wisdom of the crowd, the way in which they are aggregated is a central decision faced by platforms. We explore this "rating aggregation problem" and offer a structural approach to ...

    • Does "Liking" Lead to Loving? The Impact of Joining a Brand's Social Network on Marketing Outcomes 

      John, Leslie; Emrich, Oliver; Gupta, Sunil; Norton, Michael Irwin (2017)
      Does “liking” a brand on Facebook cause a person to view it more favorably? Or is “liking” simply a symptom of being fond of a brand? We disentangle these possibilities and find evidence for the latter: brand attitudes and ...

    • Fake It Till You Make It: Reputation, Competition, and Yelp Review Fraud 

      Luca, Michael; Zervas, Georgios (INFORMS, 2015-09-29)
      Consumer reviews are now part of everyday decision making. Yet, the credibility of these reviews is fundamentally undermined when businesses commit review fraud, creating fake reviews for themselves or their competitors. ...

    • Friends in High Places 

      Cohen, Lauren Harry; Malloy, Christopher James (American Economic Association, 2013-10-03)
      We demonstrate that personal connections amongst U.S. politicians have a significant impact on Senate voting behavior. Networks based on alumni connections between politicians are consistent predictors of voting behavior. ...

    • The Transparency Paradox: A Role for Privacy in Organizational Learning and Operational Control 

      Bernstein, Ethan S (SAGE Publications, 2012)
      Using data from embedded participant-observers and a field experiment at the second largest mobile phone factory in the world, located in China, I theorize and test the implications of transparent organizational design on ...

    • The Two Facets of Collaboration: Cooperation and Coordination in Strategic Alliances 

      Gulati, Ranjay; Wohlgezogen, Franz; Zhelyazkov, Pavel Ivanov (2012)
      This paper unpacks two underspecified facets of collaboration: cooperation and coordination. Prior research has emphasized cooperation, and specifically the partners' commitment and alignment of interests, as the key ...