Browsing by Author "Tucker, Anita Lynn"
Now showing items 1-13 of 13
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Designed for Workarounds: A Qualitative Study of the Causes of Operational Failures in Hospitals
Tucker, Anita Carson; Heisler, W. Scott; Janisse, Laura D. (2014-05-13)Frontline care providers in hospitals spend at least 10% of their time working around operational failures, which are situations where information, supplies, or equipment needed for patient care are insufficient. However, ... -
The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay
Song, Hummy; Tucker, Anita Lynn; Murrell, Karen L. (2014-01-27)We conduct an empirical investigation of the impact of two different queue management systems on throughput times. Using an Emergency Department’s (ED) patient-level data (N = 231,081) from 2007 to 2010, we find that ... -
The Effectiveness of Management-By-Walking-Around: A Randomized Field Study
Tucker, Anita Carson; Singer, Sara Jean (2014-07-18)Management-By-Walking-Around (MBWA) is a widely adopted technique in hospitals that involves senior managers directly observing frontline work. However, few studies have rigorously examined its impact on organizational ... -
Encouraging Healthful Dietary Behavior in a Hospital Cafeteria: A Field Study Using Theories from Social Psychology and Behavioral Economics
Mazza, Mary Carol (2013-09-30)Public policy efforts to curb obesity often adhere to a rational actor model of human behavior, asserting that consumer behavior will change provided proper economic incentives, nutritional information, and health education. ... -
Fostering Organizational Learning: The Impact of Work Design on Workarounds, Errors, and Speaking Up about Internal Supply Chain Problems
Tucker, Anita Lynn (2012-12-07)A potential avenue for organizational learning is frontline employees’ experience with internal supply chain problems. However, extensive research has established that employees rarely speak up to managers about problems. ... -
Hurry Up and Wait: Differential Impacts of Congestion, Bottleneck Pressure, and Predictability on Patient Length of Stay
Berry Jaeker, Jillian Alexandra; Tucker, Anita Lynn (2012-12-06)High work load, from high inventory levels, impacts unit processing times, but prior operations management studies have found conflicting results regarding direction. Thus, it is difficult to predict inventory’s effects ... -
The Impact of Conformance and Experiential Quality on Healthcare Cost and Clinical Performance
Senot, Claire; Chandrasekaran, Aravind; Ward, Peter T.; Tucker, Anita Lynn (2014-01-13)The quality of operational processes is an important driver of performance in hospitals. In particular, processes that reliably deliver both evidence-based and patient-centered care, which we call conformance and experiential ... -
The Impact of Pooling on Throughput Time in Discretionary Work Settings: An Empirical Investigation of Emergency Department Length of Stay
Song, Hummy; Tucker, Anita Lynn; Murrell, Karen L. (2013-05-22)We conduct an empirical investigation on the impact of pooling tasks and resources on throughput times in a discretionary work setting. We use an Emergency Department’s (ED) patient-level data (N = 234,334) from 2007 to ... -
Improving Health Care Delivery: Patient Care Integration and Manager Commitment
Fryer, Ashley-Kay (2016-05-17)This dissertation investigates how patient-perceived integrated care and manager commitment influence the improvement and integration of health care delivery. Using survey instruments, across three studies I examine potential ... -
Increased Speed Equals Increased Wait: The Impact of a Reduction in Emergency Department Ultrasound Order Processing Time
Berry Jaeker, Jillian Alexandra; Tucker, Anita Lynn; Lee, Michael H. (2014-01-27)We exploit an exogenous process change at two emergency departments (EDs) within a health system to test the theory that increasing capacity in a discretionary work setting increases wait times due to additional services ... -
Key Drivers of Successful Implementation of an Employee Suggestion-Driven Improvement Program
Tucker, Anita Lynn; Singer, Sara Jean (2012-07-16)Service organizations frequently implement improvement programs to increase quality. These programs often rely on employees’ suggestions about improvement opportunities. Organizations face a trade-off with such ... -
Organizational Factors that Contribute to Operational Failures in Hospitals
Tucker, Anita Lynn; Heisler, W. Scott; Janisse, Laura D. (2014-01-13)The performance gap between hospital spending and outcomes is indicative of inefficient care delivery. Operational failures—breakdowns in internal supply chains that prevent work from being completed—contribute to ... -
A Randomized Field Study of a Leadership WalkRoundsTM-Based Intervention
Tucker, Anita Lynn; Singer, Sara Jean (2012-07-18)Background: Leadership WalkRoundsTM have been widely adopted as a technique for improving patient safety and safety climate. WalkRoundsTM involve senior managers directly observing frontline work and soliciting employees’ ...