Browsing by Author "Giles, David"
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Crisis Communications for COVID-19
Leonard, Herman; Howitt, Arnold; Giles, David (Harvard University, 2020-04)Communication with employees, customers, investors, constituents, and other stakeholders can contribute decisively to the successful navigation of a crisis. But how should leaders think about what they are trying to say ... -
Crisis Management for Leaders Coping with COVID-19
Leonard, Herman; Howitt, Arnold; Giles, David (Harvard University, 2020-04)In the face of the rapidly evolving coronavirus crisis that demands many urgent decisions but provides few clear-cut cues and requires tradeoffs among many critically important values, how can leaders and their advisers ...