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dc.contributor.authorTucker, Anita Lynn
dc.date.accessioned2012-12-07T20:15:48Z
dc.date.issued2012-12-07
dc.identifier.citationTucker, Anita L. "Fostering Organizational Learning: The Impact of Work Design on Workarounds, Errors, and Speaking Up about Internal Supply Chain Problems." Harvard Business School Working Paper, No. 13–044, November 2012.en_US
dc.identifier.urihttp://nrs.harvard.edu/urn-3:HUL.InstRepos:10018988
dc.description.abstractA potential avenue for organizational learning is frontline employees’ experience with internal supply chain problems. However, extensive research has established that employees rarely speak up to managers about problems. They tend to work around problems without additional effort to create organizational learning. This paper tests the premise that managerial action, via work design, can alter this dynamic. We use laboratory experiments to test the impact of three work design variables on proactive, improvement-oriented behaviors, workarounds, and errors. We find that two out of the three work design variables were effective at inducing proactive improvement-oriented behavior. Our results suggest that small changes in job design can reduce employee silence about organizational problems. Furthermore, we test the impact of the variables on risky workarounds and errors to account for unanticipated negative effects of work design to facilitate speaking up.en_US
dc.language.isoen_USen_US
dash.licenseOAP
dc.subjectProcess improvementen_US
dc.subjectorganizational learningen_US
dc.subjectbehavioral operationsen_US
dc.subjectprosocial behavioren_US
dc.subjectexperimentsen_US
dc.subjecthealth careen_US
dc.titleFostering Organizational Learning: The Impact of Work Design on Workarounds, Errors, and Speaking Up about Internal Supply Chain Problemsen_US
dc.typeResearch Paper or Reporten_US
dc.description.versionAuthor's Originalen_US
dc.relation.journalHarvard Business School working paper # 13-044en_US
dash.depositing.authorTucker, Anita Lynn
dc.date.available2012-12-07T20:15:48Z
dash.contributor.affiliatedTucker, Anita Lynn
dc.identifier.orcid0000-0001-9765-7372


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