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dc.contributor.authorStaats, Bradley R.
dc.contributor.authorGino, Francesca
dc.date.accessioned2013-09-03T19:09:55Z
dc.date.issued2012
dc.identifier.citationStaats, B., and F. Gino. "Specialization and Variety in Repetitive Tasks: Evidence from a Japanese Bank." Management Science 58, no. 6 (2012): 1141–1159.en_US
dc.identifier.issn0025-1909en_US
dc.identifier.urihttp://nrs.harvard.edu/urn-3:HUL.InstRepos:10996799
dc.description.abstractSustaining operational productivity in the completion of repetitive tasks is critical to many organizations' success. Yet research points to two different work-design-related strategies for accomplishing this goal: specialization to capture the benefits of repetition and variety (i.e., working on different tasks) to keep workers motivated and provide them opportunities to learn. In this paper, we investigate how these two strategies may bring different productivity benefits over time. For our empirical analyses, we use two-and-a-half years of transaction data from a Japanese bank's home loan application-processing line. We find that over the course of a single day, specialization, as compared to variety, is related to improved worker productivity. However, when we examine workers' experience across a number of days, we find that variety helps improve worker productivity. Additionally, we show that part of this benefit results from workers' cumulative experience with changeovers. Our results highlight the need for organizations to transform specialization and variety into mutually reinforcing strategies rather than treating them as mutually exclusive. Overall, our paper identifies new ways to improve operational performance through the effective allocation of work.en_US
dc.language.isoen_USen_US
dc.publisherINFORMSen_US
dc.relation.hasversionhttp://mansci.journal.informs.org/content/58/6/1141.abstracten_US
dash.licenseOAP
dc.subjectboundariesen_US
dc.subjectperformance productivityen_US
dc.subjectorganizationsen_US
dc.subjectresearchen_US
dc.subjectstrategyen_US
dc.subjectmotivation and incentivesen_US
dc.subjectopportunitiesen_US
dc.subjectmarket transactionsen_US
dc.subjectresource allocationen_US
dc.subjectperformanceen_US
dc.subjectgoals and objectivesen_US
dc.subjectlearningen_US
dc.titleSpecialization and Variety in Repetitive Tasks: Evidence from a Japanese Banken_US
dc.typeJournal Articleen_US
dc.description.versionAuthor's Originalen_US
dc.relation.journalManagement Scienceen_US
dash.depositing.authorGino, Francesca
dc.date.available2013-09-03T19:09:55Z
dc.identifier.doi10.1287/mnsc.1110.1482
dash.contributor.affiliatedGino, Francesca


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