Letter Grading Government Efficiency

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Letter Grading Government Efficiency

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Title: Letter Grading Government Efficiency
Author: Chong, Alberto; La Porta, Rafael; Lopez-de-Silanes, Florencio; Shleifer, Andrei

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Citation: Chong, Alberto, Rafael La Porta, Florencio Lopez-de-Silanes, and Andrei Shleifer. 2014. “Letter Grading Government Efficiency.” Journal of the European Economic Association 12 (2) (April): 277–299. doi:10.1111/jeea.12076. http://dx.doi.org/10.1111/jeea.12076.
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Abstract: We mailed letters to non-existent business addresses in 159 countries (10 per country), and measured whether they come back to the return address in the United States and how long it takes. About 60% of the letters were returned, taking over six months, on average. The results provide new objective indicators of government efficiency across countries, based on a simple and universal service, and allow us to shed light on its determinants. The evidence suggests that both technology and management quality influence government efficiency, just as they do that of the private sector.
Published Version: doi:10.1111/jeea.12076
Terms of Use: This article is made available under the terms and conditions applicable to Open Access Policy Articles, as set forth at http://nrs.harvard.edu/urn-3:HUL.InstRepos:dash.current.terms-of-use#OAP
Citable link to this page: http://nrs.harvard.edu/urn-3:HUL.InstRepos:12111439
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