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Essays on Retail Operations Management
This dissertation presents research on two topics in retail operations management: the inventory-based lending cycle and the impact of supplier inventory service level on retailer demand. The first study examines the cycle ...
The Experience of Production: Essays on Customers in Service Operations
Over time, the delivery of services has become increasingly co-productive (customers participate materially in the production of service outcomes) and inseparable from customer view. As a result, a distinctive aspect of ...