Browsing HBS Scholarly Articles by Author "Bennett, Victor Manuel"
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Customer-Driven Misconduct: How Competition Corrupts Business Practices
Bennett, Victor Manuel; Pierce, Lamar; Snyder, Jason A.; Toffel, Michael Wayne (INFORMS, 2013)Competition among firms yields many benefits but can also encourage firms to engage in corrupt or unethical activities. We argue that competition can lead organizations to provide services that customers demand but that ... -
Customer-Driven Misconduct: How Competition Corrupts Business Practices - Appendix
Bennett, Victor Manuel; Pierce, Lamar; Snyder, Jason A.; Toffel, Michael Wayne (INFORMS, 2012-10-03)