Browsing HBS Scholarly Articles by Author "Ward, Peter T."
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The Impact of Conformance and Experiential Quality on Healthcare Cost and Clinical Performance
Senot, Claire; Chandrasekaran, Aravind; Ward, Peter T.; Tucker, Anita Lynn (2014-01-13)The quality of operational processes is an important driver of performance in hospitals. In particular, processes that reliably deliver both evidence-based and patient-centered care, which we call conformance and experiential ...