Browsing HBS Scholarly Articles by Author "Heisler, W. Scott"
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Designed for Workarounds: A Qualitative Study of the Causes of Operational Failures in Hospitals
Tucker, Anita Carson; Heisler, W. Scott; Janisse, Laura D. (2014-05-13)Frontline care providers in hospitals spend at least 10% of their time working around operational failures, which are situations where information, supplies, or equipment needed for patient care are insufficient. However, ... -
Organizational Factors that Contribute to Operational Failures in Hospitals
Tucker, Anita Lynn; Heisler, W. Scott; Janisse, Laura D. (2014-01-13)The performance gap between hospital spending and outcomes is indicative of inefficient care delivery. Operational failures—breakdowns in internal supply chains that prevent work from being completed—contribute to ...