Browsing HBS Scholarly Articles by Author "Murrell, Karen L."
Now showing items 1-2 of 2
-
The Diseconomies of Queue Pooling: An Empirical Investigation of Emergency Department Length of Stay
Song, Hummy; Tucker, Anita Lynn; Murrell, Karen L. (2014-01-27)We conduct an empirical investigation of the impact of two different queue management systems on throughput times. Using an Emergency Department’s (ED) patient-level data (N = 231,081) from 2007 to 2010, we find that ... -
The Impact of Pooling on Throughput Time in Discretionary Work Settings: An Empirical Investigation of Emergency Department Length of Stay
Song, Hummy; Tucker, Anita Lynn; Murrell, Karen L. (2013-05-22)We conduct an empirical investigation on the impact of pooling tasks and resources on throughput times in a discretionary work setting. We use an Emergency Department’s (ED) patient-level data (N = 234,334) from 2007 to ...