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Customer-Driven Misconduct: How Competition Corrupts Business Practices
Competition among firms yields many benefits but can also encourage firms to engage in corrupt or unethical activities. We argue that competition can lead organizations to provide services that customers demand but that ...
The Role of Organizational Scope and Governance in Strengthening Private Monitoring
Governments and other organizations often outsource activities to achieve cost savings from market competition. Yet such benefits are often accompanied by poor quality resulting from moral hazard, which can be particularly ...