Reputation and Public Administration

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Reputation and Public Administration

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Title: Reputation and Public Administration
Author: Carpenter, Daniel Paul; Krause, George A.

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Citation: Carpenter, Daniel P., and George A. Krause. 2011. “Reputation and Public Administration.” Public Administration Review 72 (1) (November 15): 26–32. doi:10.1111/j.1540-6210.2011.02506.x.
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Abstract: This article examines the application of organizational reputation to public administration. Organizational reputation is defined as a set of beliefs about an organization’s capacities, intentions, history, and mission that are embedded in a network of multiple audiences. The authors assert that the way in which organizational reputations are formed and subsequently cultivated is fundamental to understanding the role of public administration in a democracy. A review of the basic assumptions and empirical work on organizational reputation in the public sector identifies a series of stylized facts that extends our understanding of the functioning of public agencies. In particular, the authors examine the relationship between organizational reputation and bureaucratic autonomy.
Published Version: doi:10.1111/j.1540-6210.2011.02506.x
Terms of Use: This article is made available under the terms and conditions applicable to Open Access Policy Articles, as set forth at
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