Hopkins Leisher, SusannahNachuk, Stefan2026-04-022006-03-01Leisher, Susannah Hopkins, and Stefan Nachuk. "Making services work for the poor: a synthesis of nine case studies from Indonesia." Ash Center Policy Briefs Series, Harvard University, Cambridge, MA, 2006.https://dash.harvard.edu/handle/1/42733557The nine Making Services Work for the Poor (MSWP) case studies synthesized in this paper reviewed innovations in service delivery at the local level in Indonesia in the wake of decentralization. It is hoped that this synthesis will be useful to donors and government in Indonesia and other countries interested in practical ideas for improving local service delivery. About half the cases focus on externally driven innovations; half were led by locals. The innovations in nearly all cases have made a clear positive impact on service provision and reached a total of at least half a million people. Research was based on semi-structured interviews and focus group discussions with approximately 600 people over 80 days of fieldwork in 25 villages and cities between February and April 2005.ENOther