2025-05-162017-02-05https://dash.harvard.edu/handle/1/42717881In trying to make the world a better place Ipropagating CX development), I regularly find myself looking at academic research. I no longer have the luxury of spending hours in libraries searching journals, nor do I have free access to online journals. Finding a resource that is free and of exceptional quality is a luxury in these times of alternative facts and figures.