Person:

Pon-Barry, Heather Roberta

The field of spoken language processing is concerned with creating computer programs that can understand human speech and produce human-like speech. Regarding the problem of understanding human speech, there is currently growing interest in moving beyond speech recognition (the task of transcribing the words in an audio stream) and towards machine listening—interpreting the full spectrum of information in an audio stream. One part of machine listening, the problem that this thesis focuses on, is the task of using information in the speech signal to infer a person’s emotional or mental state. In this dissertation, our approach is to assess the utility of prosody, or manner of speaking, in classifying speaker affect. Prosody refers to the acoustic features of natural speech: rhythm, stress, intonation, and energy. Affect refers to a person’s emotions and attitudes such as happiness, frustration, or uncertainty. We focus on one specific dimension of affect: level of certainty. Our goal is to automatically infer whether a person is confident or uncertain based on the prosody of his or her speech. Potential applications include conversational dialogue systems (e.g., in educational technology) and voice search (e.g., smartphone personal assistants). There are three main contributions of this thesis. The first contribution is a method for eliciting uncertain speech that binds a speaker’s uncertainty to a single phrase within the larger utterance, allowing us to compare the utility of contextually-based prosodic features. Second, we devise a technique for computing prosodic features from utterance segments that both improves uncertainty classification and can be used to determine which phrase a speaker is uncertain about. The level of certainty classifier achieves an accuracy of 75%. Third, we examine the differences between perceived, self-reported, and internal level of certainty, concluding that perceived certainty is aligned with internal certainty for some but not all speakers and that self-reports are a good proxy for internal certainty.

A major challenge in the field of automatic recognition of emotion and affect in speech is the subjective nature of affect labels. The most common approach to acquiring affect labels is to ask a panel of listeners to rate a corpus of spoken utterances along one or more dimensions of interest. For applications ranging from educational technology to voice search to dictation, a speaker’s level of certainty is a primary dimension of interest. In such applications, we would like to know the speaker’s actual level of certainty, but past research has only revealed listeners’ perception of the speaker’s level of certainty. In this paper, we present a method for eliciting spoken utterances using stimuli that we design such that they have a quantitative, crowdsourced legibility score. While we cannot control a speaker’s actual internal level of certainty, the use of these stimuli provides a better estimate of internal certainty compared to existing speech corpora. The Harvard Uncertainty Speech Corpus, containing speech data, certainty annotations, and prosodic features, is made available to the research community.

We address the problem of inferring a speaker’s level of certainty based on prosodic information in the speech signal, which has application in speech-based dialogue systems. We show that using phrase-level prosodic features centered around the phrases causing uncertainty, in addition to utterance-level prosodic features, improves our model’s level of certainty classification. In addition, our models can be used to predict which phrase a person is uncertain about. These results rely on a novel method for eliciting utterances of varying levels of certainty that allows us to compare the utility of contextually-based feature sets. We elicit level of certainty ratings from both the speakers themselves and a panel of listeners, finding that there is often a mismatch between speakers’ internal states and their perceived states, and highlighting the importance of this distinction.

We describe an experiment that investigates whether sub-utterance prosodic features can be used to detect uncertainty at the wordlevel. That is, given an utterance that is classified as uncertain, we want to determine which word or phrase the speaker is uncertain about. We have a corpus of utterances spoken under varying degrees of certainty. Using combinations of sub-utterance prosodic features we train models to predict the level of certainty of an utterance. On a set of utterances that were perceived to be uncertain, we compare the predictions of our models for two candidate target word segmentations: (a) one with the actual word causing uncertainty as the proposed target word, and (b) one with a control word as the proposed target word. Our best model correctly identifies the word causing the uncertainty rather than the control word 91% of the time.

We present an experiment aimed at understanding how to optimally use acoustic and prosodic information to predict a speaker's level of certainty. With a corpus of utterances where we can isolate a single word or phrase that is responsible for the speaker's level of certainty we use different sets of sub-utterance prosodic features to train models for predicting an utterance's perceived level of certainty. Our results suggest that using prosodic features of the word or phrase responsible for the level of certainty and of its surrounding context improves the prediction accuracy without increasing the total number of features when compared to using only features taken from the utterance as a whole.