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Content and Conduct: How English Wikipedia Moderates Harmful Speech

 
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Content and ConductHow English Wikipedia Moderates Harmful Speech.pdf (3.262Mb)
Author
Clark, JustinHARVARD
Faris, RobertHARVARD
Gasser, UrsHARVARD
Holland, AdamHARVARD
Ross, HilaryHARVARD
Tilton, CaseyHARVARD
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Citation
Clark, Justin, Robert Faris, Urs Gasser, Adam Holland, Hilary Ross, and Casey Tilton. Content and Conduct: How English Wikipedia Moderates Harmful Speech. Berkman Klein Center for Internet & Society, Harvard University, 2019.
Abstract
In this study, we aim to assess the degree to which English-language Wikipedia is successful in addressing harmful speech with a particular focus on the removal of deleterious content. We have conducted qualitative interviews with Wikipedians and carried out a text analysis using machine learning classifiers trained to identify several variations of problematic speech. Overall, we conclude that Wikipedia is largely successful at identifying and quickly removing a vast majority of harmful content despite the large scale of the project. The evidence suggests that efforts to remove malicious content are faster and more effective on Wikipedia articles compared to removal efforts on article talk and user talk pages.
Terms of Use
This article is made available under the terms and conditions applicable to Other Posted Material, as set forth at http://nrs.harvard.edu/urn-3:HUL.InstRepos:dash.current.terms-of-use#LAA
Citable link to this page
http://nrs.harvard.edu/urn-3:HUL.InstRepos:41872342

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  • Berkman Klein Center for Internet & Society Scholarly Articles [105]

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