Person:

Burke, Lisa

This study examined the feasibility of implementing an organizational intervention to improve worker safety, health, and well-being in a Chilean transportation company. The project brought workers, supervisors, and leaders together to identify concerns and develop sustainable solutions to improve working conditions. Rather than relying exclusively on outside consultants, the intervention provided guidance to the company as it developed the internal skills, teams, and processes needed to develop a sustained capacity to improve working conditions. Because this intervention was implemented during social and political unrest in Chile and the COVID-19 pandemic, the researchers also noted how capacity-building approaches can help companies become more adaptable and responsive to worker and productivity concerns during periods of disruption.

This study examined how working conditions shaped the safety, health, and well-being of professional drivers in a Chilean transportation company. Researchers used interviews and focus groups with drivers, supervisors, union representatives, safety staff, and company leaders to understand how scheduling, communication, and work organization affected drivers’ health and safety. The study showed how structured input from workers and managers can reveal specific pathways linking working conditions to health and safety risks in a particular workplace. These insights informed the design of a targeted organizational intervention to improve worker safety, health, and well-being, guided by information from workers and managers about their working conditions.