Building Organizational Capacity to Improve Worker Health and Well-being: Lessons from a Transportation Company During COVID-19 and Social and Political Unrest in Chile

Abstract

This study examined the feasibility of implementing an organizational intervention to improve worker safety, health, and well-being in a Chilean transportation company. The project brought workers, supervisors, and leaders together to identify concerns and develop sustainable solutions to improve working conditions. Rather than relying exclusively on outside consultants, the intervention provided guidance to the company as it developed the internal skills, teams, and processes needed to develop a sustained capacity to improve working conditions. Because this intervention was implemented during social and political unrest in Chile and the COVID-19 pandemic, the researchers also noted how capacity-building approaches can help companies become more adaptable and responsive to worker and productivity concerns during periods of disruption.